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FAQ

Shipping dates vary with each release. In-stock items will generally ship out in 7-10 business days. This is an expected ship date, not a guaranteed ship-by date. Things can always change due to production or cargo delays.

Pre-orders generally ship out within 4 to 8 weeks. Please refer to the specific product page for more up to date information on pre-order ship dates.

Cancellations may be made within 24 hours of ordering for in-stock products. Orders that are cancelled within this 24 hour window will receive a full refund. 

For pre-order products, cancellations may be made within 7 days from the order date. Pre-orders cancelled within this 7 day window will receive a full refund.

Unfortunately we are unable to accept returns. All sales are final. 

We can only accept exchanges for items that are defective or arrive damaged. Please contact mark@shiptoshoremedia.com within 48 hours of receipt with order information and pictures showing any damage. We may ask that the damaged item be returned or disposed of. This exchange policy is valid for 30 days from receipt of goods. 

For damaged items, they can only be exchanged for the same item. 

Clothing items are non-returnable.

A seam split is a common type of postal damage that occurs when your parcel is shaken during transit. The vinyl itself moves around and eventually pushes through the outer sleeve, causing a tear (usually along the top edge). The only way to completely avoid this is to remove the record from the outer sleeve prior to packing. If you would like us to do this, then please email us and we will be happy to oblige.

When they leave us, your record(s) will be in mint condition and packaged very carefully. Hopefully they will arrive safely. Postal damage is rare, but it does happen sometimes, so please be aware of this before placing an order. If your sleeve suffers some minor damage (corner bumps etc), then feel free to email us and, providing we have spare sleeves available, we will happily include one with your next order.

Anything that adversely affects the playback, which is NOT being caused by your equipment. You will need to email us and discuss the issue. For example, a claim on a warped record will not be accepted unless you send a video showing how it affects the sound (as it's unusual for moderate warping/bowling to have any effect). We promise to treat all claims fairly and quickly, but please be aware that sometimes incorrect playback can be caused by YOUR setup (for example, if you're using a cheap "suitcase style" turntable such as a Crosley or Ion).

Drop us a line here. Don't forget to include your name and order number. 

After you have placed your order, you will automatically receive an order confirmation from us. If you do not receive a notification, contact us.

We ship USPS (Media Mail in the US, First Class International for the rest of the world).

We also offer FREE Media Mail shipping on Domestic Orders over $100. Please note that this does not apply to orders that weigh over 70 lbs.

Yes! Our catalog is available for wholesale purchasing. Please email joe@shiptoshoremedia.com and we will help you out!

If, for ANY reason, your parcel is returned to us (due to an incorrect shipping address, or you failed to collect it from the Post Office etc), then of course we will be happy to resend it. However, please be aware that you will have to cover the costs of re-shipping it.

If you have an album or some material that you think would be a good fit for Ship to Shore, please send it to joe@shiptoshoremedia.com. We try to listen to every submission that comes in (though it does take time!). If we like what we hear, we'll get in touch!

There could be a small number of reasons why your order is not applicable for free shipping despite the contents of your basket coming to $100 or more:

Is the delivery address in the U.S.? Only domestic orders can qualify for the free shipping offer.

Maybe you've applied a discount code to the order and now the adjusted value is under $100 because you took $25 off with your STS Doubloon reward points or you used a promotional 10% off code. The total of your basket (not including shipping) must come to $100 or moreafterany discounts.

The main one to look out for though is to check whether any of the items in your basket are not media items. The shipping service we use for the free shipping offer is USPS Media Mail. Only media items can be sent Media Mail -- items such as vinyl, CDs, audio cassette tapes, VHS tapes and so forth. Items like coasters, cups, the Chili Buddy etc are not considered media and therefore will disqualify an order from free shipping.

If you're still not getting the option for free shipping after checking the above then please do not hesitate to get in contact with us atmark@shiptoshoremedia.com