Shipping dates vary with each release. In-stock items will generally ship out in 7-10 business days. This is an expected ship date, not a guaranteed ship-by date. Things can always change due to production or cargo delays.
Pre-orders generally ship out within 4 to 8 weeks. Please refer to the specific product page for more up to date information on pre-order ship dates.
Cancellations may be made within 24 hours of ordering for in-stock products. Orders that are cancelled within this 24 hour window will receive a full refund.
For pre-order products, cancellations may be made within 7 days from the order date. Pre-orders cancelled within this 7 day window will receive a full refund.
Drop us a line here. Don't forget to include your name and order number.
After you have placed your order, you will automatically receive an order confirmation from us. If you do not receive a notification, contact us.
We ship USPS (Media Mail in the US, First Class International for the rest of the world).
A seam split is a common type of postal damage that occurs when your parcel is shaken during transit. The vinyl itself moves around and eventually pushes through the outer sleeve, causing a tear (usually along the top edge). The only way to completely avoid this is to remove the record from the outer sleeve prior to packing. If you would like us to do this, then please email us and we will be happy to oblige.
When they leave us, your record(s) will be in mint condition and packaged very carefully. Hopefully they will arrive safely. Postal damage is rare, but it does happen sometimes, so please be aware of this before placing an order. If your sleeve suffers some minor damage (corner bumps etc), then feel free to email us and, providing we have spare sleeves available (we usually do!), we will happily include one with your next order.
Anything that adversely affects the playback, which is NOT being caused by your equipment. You will need to email us and discuss the issue. For example, a claim on a warped record will not be accepted unless you send a video showing how it affects the sound (as it's unusual for moderate warping/bowling to have any effect). We promise to treat all claims fairly and quickly, but please be aware that sometimes incorrect playback can be caused by YOUR setup (for example, if you're using a cheap "suitcase style" turntable such as a Crosley or Ion).
If, for ANY reason, your parcel is returned to us (due to an incorrect shipping address, or you failed to collect it from the Post Office etc), then of course we will be happy to resend it. However, please be aware that you will have to cover the costs of re-shipping it.