TO OUR LOYAL CUSTOMERS, PLEASE FIND BELOW A COVID-19 SHIPPING UPDATE FOR APRIL 1, 2020:
Day #682 of quarantine. I wish I'd trimmed my nails before typing this, they're so long now that my fingertips aren't even touching the keyboard. Beginning to look like Tom Hanks in Castaway. Ran out of toilet paper; thank heaven we had that Collateral Beauty screenplay lying around.
Yes, it's another Covid-19-based update. As you all know, we had to make the difficult decision to close our office earlier in March to do our bit to help "flatten the curve." Even if you're not in a city that's been severely affected by the virus I'm sure the contagion has made an impact in your life in some way or another, and as Ship to Shore PhonoCo. are based in NYC, you can bet your bottom dollar that Corona has definitely made an impact on us!
The official stance in New York State right now is that unless you're an essential worker then you are to remain in quarantine and not go outside. As much as we'd love to think that what we provide is a service much needed in times such as these, we also realise that we would be putting people at risk, not just ourselves but you lovely lot too, if we were to venture into the great outdoors and we like you all too much to put you in harm's way. As such, our office is closed - as is the entire building where we're based - to non-essential staff (even the elevators are out!). We did consider pulling a John McClane and climb around the air ducts / elevator shaft whilst making witty quips to get to the office but we thought that would be a bad idea, mainly because none of us can fit in the air ducts.
The last shipments we sent out were on March 11th. Got a shipping confirmation email but no package yet? Please be extra patient while the USPS do their work in these troublesome times. If you haven't received your order by the time we re-open (more on that in a bit) then please contact us using email@example.com and we'll sort it out for you.
As things stand at the moment, we're hoping that our offices will resume at the very least with partial operations in early/mid-May. This of course means that no orders will ship until then, including pre-orders for Gentle Breeze, Sunshine Kiz, Adventure, Kingsway and Life Force.
In the meantime we will do everything we can to continue operations from our respective homes. As you know, we're a small local business and your continued support and patronage is very much appreciated by us. We know it must be frustrating for you so we heartily thank you for your patience & understanding while we try to help where we can.
We are still taking orders in our new webstore and using that money to help us continue with our mission to provide high quality soundtracks, classic reissues, and undiscovered gems. We'll still also be announcing new up-coming titles as the weeks go by, so if you already have an un-shipped order with us, you can easily combine a new order with an existing one and save yourself some money on shipping. Just drop firstname.lastname@example.org a line with your order numbers and it'll get sorted for you!
Once again, we would like to thank you all for your continued support in this strange time. Whether you're a fan of Japanese City Pop, classic reissues, movie or video game soundtracks, or all of them if you're très cool, whether you like to rotate records, caress cassettes or spin CDs, whatever it is you're into: WE LOVE YOU. Please stay safe.
17TH JUNE 2020
Some of the more eagle-eyed amongst you may have noticed that we've started shipping again! Well, it's true, albeit rather slowly. We've got a lot of backorders to go through with a reduced staff count at the moment, so please bear with us just a little bit longer. We're hoping that all orders currently placed for in-stock items will have shipped by the end of the month.
Thank you for all those who have been supportive of us during this turbulent time! We hope that you are all well, still sane, and as addicted to music as ever!